In case you missed it, Fisher Technology launched our revitalized website December 2021 with the sole purpose of giving existing and potential customers and partners the opportunity to get to know the real us and what we do to get to the heart of the information people are searching for.
A few key things I took away from this journey must be the importance of time management and content planning. I always wanted to be aware of how much time and effort went into each piece of the puzzle and equally divide my time to ensure that we accomplished everything we hoped for during this journey. When it came to content planning, it was crucial to tell a story rather than just feature dumping on our audience. Once you help them imagine the experience, everything else falls into place.
“Seeing how our audience is positively reacting to the new website and social media rebranding is exactly what we wanted for this process. The analytics are clear as day and let us know that people are buzzing about Fisher Technology and BPA Platform. We definitely want to keep up this momentum and let our customers enjoy the journey with us.” -
Kiara Walker
Since launching the website in December, we have noticed a significant increase in overall traffic, a decrease in our bounce rate and an increase in our qualified leads. In the new year we’ve made it our goal to maintain and manage the growth we’ve been seeing on both our social media and website.
On average in 2021, our bounce rate sat steadily above 80%, peaking at 91% in some quarters. Since the launch of our new website in December 2021, we have now brought that average just under 50%. It’s important to maintain a low bounce rate or at least trend downward because it means that more visitors are staying on our website for a given amount of time. The longer they stay, the more they discover what Fisher Technology has to offer and even helps narrow down any questions they may have about us or what solution works best for them.
Regarding time spent on our website, prior to the new launch we typically saw visitors spend 20 to 30 seconds on our website. Our previous layout and website information didn’t abide with the 7-second rule nor tell potential clients who we were or even what we did. That is why it was crucial for us to revamp the website, especially our home page, to tell a story that paints a clear picture of why BPA Platform is the best solution for their business processes. The new average time spent on our website post revamp is nearly three minutes per session.
We wanted to drive home how easy and effective BPA platform was from the moment you set eyes on the new website. Email was also a key tool used to reach out to our audience and remain transparent about our transformation process. In our final quarter of 2021, prior to launch, our open rate was just under 25%. We’ve seen a nearly 10% increase in our open rate since launch, meaning that more people are taking the time to view our blogs and other email-based content.
In Summary
One of the challenges we faced with the previous website was the lack of qualified leads we’d receive. Often, potential leads would visit our website but not necessarily be in the right place or mistakenly make their way to our site when looking for other Fisher brands. We even had leads that would interact with our HubSpot bot but not understand how automation and integration could work for their company and business needs. Revamping the website allowed us to create an environment that was clear and presented information in a way that helps refine our target audience and bring in more qualified leads that know more about what we do in this industry.
Overall, since launch and the months that followed, we’ve seen more qualified leads come in via the website and know exactly which next steps they want to take with Fisher Technology. We now have a beautiful website that tells a story of how we can elevate businesses with integration rather than just feature dumping very technical information. More time spent on our website means more time with the right customer.
So What's Next?
If the last few months have shown us anything, it's key to set realistic goals and turn mistakes into lessons. I found it important to make informed decisions on the direction of changes to the site, or even blog topics based on research on the latest trends or helpful advice I'd receive from Joel. Not only would I apply these decisions to the website and I can use my newfound skillset to further promote and help Fisher Technology grow. Going forward, I see a lot of potential growth for Fisher in terms of building our social media presence, attending more in person events, and organizing a podcast. Stay tuned as I write more blogs monthly on unique integration themed topics!
We have a couple of exciting things in the works that we can’t wait to share with you. First being the upcoming SMB conference in Orlando later this month where we’ll be hosting a mini session on Day 2 at 2:30 pm EST at Stage 2, on what integration means to us. Look out for information from us about Sage Summit in Dallas this June!
P.S. Are you following us on LinkedIn yet? That is the best way to stay connected with us on a daily basis! Like, comment and share all of our posts!
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