Shopify and ERP Integration for your Customers' Happiness

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There is no doubt Shopify is a very popular eCommerce platform. In fact, as of 2016, 275,000 stores have been powered by Shopify.

Customer user experience is on the rise and online retailers should be working towards providing the best possible service for each and every online purchase especially after the “click” is made finally to the checkout button.

You don’t get a second chance to make a first impression and your internal team needs to be prepared for success.

Your team spent a lot of time researching, picking a Shopify Expert to build your amazing site using all the right UX (User Experience design) and launched the site with amazing usability, accessibility and made searching for your products quick and painless. Great job, you’re ready for orders!

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However, imagine working so hard to launch or create a promotion that boosts sales and your back end ERP system is not connected. Your employees will try to keep up without making a mistake but delaying a customer order being shipped out on time or worse, lost altogether poses the potential of losing that shopper forever. Can you really afford that?

Resolve your problem before you have one.

Ignoring the big picture and thinking about your online success as a “we’ll see how many orders we get” before integrating to an ERP could really cost you more than you think. With your staff manually entering orders, potentially causing problems and just annoying customers with potential delays is just not a best practice that can be ignored.

By integrating your Shopify store and ERP, you can synchronize customer records and inventory enabling more organization which will result in fewer errors such as duplicate data. Shopify and ERP integration shortens order cycle time and shipping, ultimately providing better customer service to shoppers.Related: Top 6 Benefits of Integrated eCommerce and ERP

ERP Integrations supported by Fisher Technology

Fisher Technology performed Shopify and ERP integrations with a wide range of industries. As well, we have worked with many different mid-market ERP systems such as:

• Sage 100
• Sage 300
• Sage X3
• Microsoft Dynamics AX
• Microsoft NAV
• SAP Business One

Ecommerce integration options with ERP can be tailored according to your business needs, especially with a flexible solution like TaskCentre, which we use.

If you are wondering how to integrate your ecommerce store or what your options are, schedule a call with us to start the conversation.



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