By Nicole Laurier on Nov 30, 2012 4:32:00 PM
Workflow means different things to different people. In our world of business process management our definition of workflow is a process that involves a human interaction for the process to complete.
A typical example would be if you need to get management approval for purchasing stock over a set financial limit. A workflow would be created to inform an authorizer that they need to approve a purchase, the authorizer responds and the process then completes according to business rules that you set when creating the workflow.
Many Customer Relationship Management (CRM) and Enterprise Resource Management (ERP) software applications have some type of workflow built in, so you may wonder why it would be worth looking at a third party that has the same functionality.
Consider this, if your CRM or ERP has workflow does it:
. allow non users of the system to benefit from the workflow?
. allow you to configure the workflow according to your business rules?
. enable you to integrate your disparate systems so that you don't have to manually re-key data?
Can you see where I am going with the title of this blog Beyond the existing Workflow?
When you are looking at your systems that already have workflow consider these points. Yes your software may already have some workflow capabilities but it may well be limited and restrict the efficiencies that you can realize from using a more flexible tool that has been specifically designed to enable you to automate workflow in a flexible way, according to your business rules and can work with many different platforms.
If any of the questions posed above resonate for your business, what you need to consider is your business being disadvantaged with just using the workflow that comes as standard with your software. Would you like to be able to do more? Maybe it is time for you to consider a third party add on such as TaskCentre?
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