By Nicole Laurier on Jun 16, 2017 6:03:00 AM
Wondering if a SAP Business One integration is the right move for your eCommerce? For many, it’s a simple fix for a lot of problems, especially for those issues that are tied to the customer experience.
With so many eCommerce sites out there, even a seemingly insignificant inconvenience could lead a customer to never shop on your website again. After all, with so many competitors and advances within the industry, there’s bound to be a better option out there, right?
So how do you make sure that you’re saving money and running efficiently, all while you’re improving the customer experience? A SAP Business One integration ensures that your data in your eCommerce store and your ERP are in sync and that key information is transferred accurately and effectively between the two systems.
Not sure if you need the integration? Here are 3 signs that you should consider a SAP Business One integration for your business.
1. You’re Inaccurately Duplicating Data Entry and the Errors are Affecting your Customers
What costs you time and money, and leads to even more mistakes further down the road? Duplicate data entry, of course! Whether it is physically re-entering data, sending twice as much product for one sale, or even sending the goods to an inaccurate address (that wasn't entered correctly the second time), these types of events occur when duplicating data and are costing your company money, and may be doing so at an alarming rate. These kinds of errors can be easily fixed by integrating SAP Business One and your eCommerce store.
2. Your Orders and Inventory are Out of Sync
As eCommerce continues to grow 23% year-over-year, your industry will continue to become more competitive. While your competition also continues to grow, so does the need to sync your inventory and orders together. Assuring that you have the correct inventory to successfully fulfill all your orders becomes a must, as one simple mishap can result in losing a customer for life, as there are (and will be) so many other options out there to fulfill their needs.
In addition to the customer perspective, syncing your orders and inventory can save you and your company time and angst. Finding an inventory shortage due to a lack of reporting can also lead to a loss in revenue and put unnecessary strain on your employees. This is where an ERP-eCommerce integration can certainly lead to a smoother-running process.
3. Your Customers Approval Rating is Poor, or No One is Saying Anything Good
In the age of Google Reviews and Yelp, it is plain to see that user reviews can play a big role in regards to those we shop with. When someone has a bad customer experience with you or your brand, they can advertise it to the masses with very little concern for repercussions. Some of these reviews can be damaging. An ERP-eCommerce integration can help you reduce the number of these events, prevent addtional errors from occuring, increase visibility, and enhance customer services so the overall customer experience is improved.
Now you may be worried about those negative reviews that some people leave. However, those 1-off reviews may not be your biggest worry as only 1 in 26 people that have a bad experience will leave a review, while the other 25 will say nothing, providing you with the possible illusion that your current processes are functioning just fine when they’re actually costing your business!
Ready to increase your efficiency and improve your customer experience? Let's schedule a call to find out how a SAP Business One integration can help you and your company today!