Business Process Management in broad terms is the automation of those employee activities that cost the company valuable time and money. All businesses today are dependent on people extracting, formatting and distributing business information from business applications. Yet, people have physical limitations, they are prone to illness and unfortunately make mistakes.
Business Process Management technology is the IT industry's response to the problems created by employee-dependant applications. Directors, managers, suppliers and customers expect instant responses to real-time commercial interactions and business process management technology leverages all the organization's IT systems by creating a real-time, responsive infrastructure.
Why are organizations demanding TaskCentre v4?
Organizations are demanding Orbis Software's Business Process Management (BPM) Suite, TaskCentre v4, because of its proven ability to immediately reduce operational costs and substantially increase productivity. All company applications present the employee with an 'opportunity' to do something i.e. run a report, escalate an issue or produce and deliver compliance documents, but with TaskCentre v4 these procedures are dynamically triggered and achieved, without fail and to company rules or policies. Indeed, with customers expecting richer information, accountability becoming increasingly important and departmental workloads outstripping physical resources, companies are now strategically automating their critical business processes to increase productivity, save time and reduce costs.
TaskCentre's solutions and examples of use
| Solutions |
Examples of use |
| Workflow |
Increased credit limit acceptance, budget sign-off, production schedule approval and confirmed delivery receipt . |
| Advanced Business Alerts |
KPI's, fraud detection, critical failure points, workload exceptions, employee performance alerts and financial warnings. |
| Document Automation |
Monthly statements, loading instructions, welcome packs, credit control letters and end-of-line product specials. |
| Web Content Publishing |
Publishing of KPI's, drop history, current queue status, capacity levels and live customer account statements. |
| Subscriptions and Requests |
Balance enquires, news subscriptions, property details, stock levels and employee shortfalls. |
| Integration |
Updated supplier contacts, self-service ticketing, automated unsubscribes, update name and address across multiple applications and refresh personnel details. |
How does Business Process Management (BPM) Software work?
Business Process Management Software works by 'loosely coupling' with a company's existing applications which enables it to monitor, extract, format and distribute information to systems and people; in line with business events or rules.
By leveraging the processes and information of existing applications, automated business processes can be configured and re-configured without having to alter the underlying configuration of a company's applications. TaskCentre merely uses these applications as information services and workflow trigger points.
Creating or re-creating an automated business process is achieved via any PC on which TaskCentre is installed through its intuitive and logical Graphical User Interface (GUI). This GUI enables an administrator to automate common employee-driven processes, such as creating and sending end-of-week sales reports, by simply dragging and dropping Tools into a sequence that emulates the employee process, i.e. Schedule Tool, ODBC Tool, Run Crystal Tool and Send SMTP Tool.
The Business Benefits of Business Process Management Software
Business Process Management Software, as a technology, can deliver endless benefits to any-sized organization but more importantly these benefits will be unique to your company.
Through automating repetitive employees business processes, such as report creation and distribution or the monitoring of or reporting on company KPI's, TaskCentre reduces your operational costs and frees-up employees to concentrate on activities that are important to the success of your business.
A small sample of the common business benefits that our customers cite include:
- Stronger Revenue Streams
- Operational Savings
- Reduction in the Administration involved with Compliance and ISO Activities
- Greater Company Agility
- Higher Customer Satisfaction Levels
- Freeing-up of Employee Time
- Eradication of Data Entry Errors
- Critical Failure Avoidance